Event FAQs

• Access to the exhibition for the public will be open from Tuesday, September 16, to Thursday, September 18, 2025, from 9:30 AM to 6:30 PM, except on Thursday, September 18, when it will close at 5:00 PM.
• Access to the exhibition for exhibitors (during the event's opening days) will be open on Tuesday, September 18, from 7:00 AM to 7:30 PM, on Wednesday, September 19, from 8:30 AM to 7:30 PM, and on Thursday, September 20, from 8:30 AM to 5:30 PM.

Your exhibitor area can be accessed at the following address: https://event.nrfbigshoweurope.com/2025/en/

Click on the "Login" button, then enter your registration e-mail address and password.

Access codes to your exhibitor area are no longer sent to you by e-mail.

If you have lost or forgotten your password, simply enter your login and click on "Forgot password".

A reset link will be automatically e-mailed to the address of the show manager.

Don't forget to add [email protected] to your address book.

Your customer account is active from one year to the next. Simply go to https://event.nrfbigshoweurope.com/2025/en to register for the new edition, using your login and password from the previous session.

If you attend several Comexposium trade shows, your login and password are also the same.

Yes, you can exhibit with more than one person on the same stand :

• "Direct" exhibitor --> must order a "Co-Exhibitor" from the online store
• "Pavilion" exhibitor --> must order a "Collective Exhibitor" from the online store
• Then you must declare the company(ies) in "Partner" --> "Declare my partners"
• Once the declaration has been made, your sales representative will validate the exhibitor's participation

You can inform your sales representative of your desired location, and they'll do their best to accommodate you.

As soon as the plan is ready, we'll send you notification of your location.

Your deposit must be paid in advance for a location to be allocated to you.

A Kbis with all your contact details will be required.

Foreign company: intracommunity VAT number or business certificate to be invoiced without VAT (VAT is still compulsory on badges, invitations and parking).

Payment can be made by bank transfer, credit card or cheque (France only).

• Bank transfer : The bank details for making a bank transfer can be found directly on your invoice, order form or, if required, in your customer area > Espace Financier tab > Invoices & Payments.

• Credit card: Payment by credit card is made directly in your customer area: Tab Financial Area > Invoices & Settlements.

• Cheque: Please make cheques payable to :

COMEXPOSIUM - NRF RETAIL'S BIG SHOW EUROPE

17 Quai du Président Paul Doumer

CS 60160

92672 Courbevoie Cedex

Insurance is compulsory for exhibitors.

It is included in your stand reservation.

If you are already covered by your own insurance, you can request a certificate of insurance from your Exhibitor Relations Officer.

We offer different types of stand

• Equipped stand compulsory for surfaces from 9 to 24 m² inclusive ("Le stand by Marcelo Joulia" equipment)
• Bare stand > 24m²
• Contact our sales team for more information
• You can also find details of our offers on the simulation tool : https://event.nrfbigshoweurope.com/2025/en/

You can find the type of stand you have ordered in your exhibitor area, tab Financial Area > orders.

For more details on your stand type, please refer to the exhibitor guide.

You can order services for your stand via the online shop (stand fitting, electricity, furniture, parking, flowers, audiovisuals, etc. )

https://event.nrfbigshoweurope.com/2025/en/

You can pay by bank transfer, credit card or cheque (for France only).

• Bank transfer: The bank details for making a bank transfer can be found directly on your invoice or order form and, if required, can be accessed directly in your customer area > Financial Area tab > Invoices & Payments.

• Credit card: Payment by credit card is made directly in your customer area: Financial Area > Invoices & Payments tab.

• Cheque: Cheques should be made payable to :

COMEXPOSIUM - NRF RETAIL'S BIG SHOW EUROPE

17 Quai du Président Paul Doumer

CS 60160

92672 Courbevoie Cedex

The forms are compulsory for all exhibitors to ensure the smooth running of the show and the safety of everyone.

You'll find the Safety Notice to fill in in the Participation tab.

Fill in the online form Machine in operation (one form per machine) in the exhibitor area at: Logistics>Form/Drawings

https://event.nrfbigshoweurope.com/2025/en/

This form allows us to :

• Assist you with the installation of your machine during the assembly period.
• Give the necessary information to the safety officer who will check that your installation complies with the show's safety regulations.

• 9 m² - 17,99 m²: 4 badges
• 18 m² - 26,99 m² = 8 badges
• 27 m² - 35,99m² = 12 badges
• 36 m² - 44,99 = 15 badges
• 45 m² - 53,99 = 20 badges
• 54 m² - 62,99 m² = 25 badges
• 63 m² - 71,99 m² = 30 badges
• 72m² - 89,99 m² = 35 badges
• ≥ 90 m² = 40 badges

(Additional exhibitor badges at a cost of €250 (excl. VAT) each, to be ordered from the shop in your customer area.)

You will be able to edit and download your exhibitor badges from your exhibitor area from 16th August.

Please note that you will need a unique email address for each badge to be printed.

Once created, you will be able to download them individually or in their entirety in PDF format (provided you have paid all your invoices : Stand and additional services).

The badge gives access to Lunch Area / Keynote session / Red VIP Carpet

• 9 m² - 35.99 m² = 1 badge
• 36 m² - 53,99 m² = 2 badges
• 54 m²- 80,99 m² = 3 badges
• ≥ 81 m² = 4 badges

Additional conference badges to be ordered in the boutique of your customer area :

• For retailers : €950 (excl.VAT) each
• For non-retailers : €1,950 (excl. VAT) each, to be ordered in the store in your customer area

Yes, you are entitled to an unlimited free visitor invitation code for your customers and prospects.

Reserved for retailers (chains, brands, e-commerce sites, marketplaces).

Please note Non-retailers with an invitation will be refused access and will have to pay a pass.

In your exhibitor area, in the "Badges and Invitations" section, you will be able to access your e-code and send it by e-mail to your customers - information and link coming soon.

Please note Non-retailers holding an invitation will be refused access and will have to pay for a pass.

You can find it in your exhibitor area Financial area > Invoices and payment.

If you don't see it, it's because it hasn't yet been sent to you, and will be as soon as possible by our invoicing department.

If you are not paying, you will not have access to the invoices, and we advise you to contact directly the company in charge of the payment of your participation.

An e-mail is sent to you to inform you of the availability of the invoice/credit note on their customer area.

Invoices are only sent by post.

The exhibitor can delete or modify an order in "basket" status (the order is not yet validated).

Once the order has been validated by the exhibitor, it can no longer be deleted or modified.

We invite you to make a request by e-mail: [email protected]

Once the modification has been made in the back office, the exhibitor will receive an e-mail confirming the modification.

Cancellations/modifications are only possible up to a certain date.

Once the service has been installed, it cannot be cancelled or modified.

Exhibitors can create users, called "participation contacts" in their Exhibitor Area, to whom they can delegate the right to place orders and complete forms (as desired).

The user may place orders on behalf of the exhibitor.

THE EXHIBITOR REMAINS THE DECISION-MAKER. THEY WILL BE ABLE TO VALIDATE OR REFUSE ORDERS PLACED.

VALIDATED ORDERS ARE INVOICED IN THE EXHIBITOR'S NAME. AN EMAIL IS SENT FOR EACH ACTION CARRIED OUT ON THE EXHIBITOR'S ACCOUNT.

On the billing address, the person placing the order can select the payer.

Go to the "Logistics > My decorators" tab

Orders will be billed directly to the decorator/installer.

For all information and procedures concerning a VAT refund claim, please contact our tax representative directly:

TEVEA INTERNATIONAL : [email protected]

Assembly/disassembly badges for your service providers and subcontractors are not personal and will be available at the entrance to the halls from the start of assembly.

They will be distributed by the security service set up by the organizer. They are not valid during the period when the show is open to the public.

If you have any logistical questions, please consult our exhibitor's guide.

If you don't find the answer to your question here, please contact our team by e-mail: [email protected]

The address is:

NRF 2025: RETAIL'S BIG SHOW EUROPE  

Company name

Pavilion number: / stand number (pavilion, aisle, number)

Porte de Versailles - 75015 Paris- France

Tel Contact

ATTENTION, delivery and reception are carried out under the responsibility of the exhibitor and in his presence on the stand. Neither the Parc de Paris Porte de Versailles nor the organizer can be held responsible in any way.

To order a parking space, go to the shop in your customer area.

Parking vouchers for light vehicles can be downloaded directly from your customer area in the "Logistics / Parking" tab after placing your order. For other parking spaces, they can be collected from the exhibitor reception desk during set-up.

Contact the referenced partner. 

From your exhibitor area in the "Logistics/Provider list" tab.